Privacy policy

Last Updated: November 1, 2025

At Novirra LLC (“Novirra,” “we,” “us,” or “our”), your privacy is of the utmost importance. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website, communicate with us, or receive our services. By using our website or engaging with our services, you acknowledge and consent to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information from you:

a. Personal Information:
 Includes identifying details such as your name, address, email address, phone number, and other information you voluntarily provide through forms, consultations, or bookings.

b. Payment Information:
 Payment details, such as credit or debit card numbers, are collected at the time of transaction. Novirra LLC does not retain or store full payment information; all transactions are securely processed through third-party payment providers.

c. Usage Information:
 We may automatically collect non-identifiable data related to your use of our website, including IP address, browser type, device details, and pages visited.

d. Cookies and Tracking Technologies:
 Our website may use cookies or similar technologies to enhance user experience, analyze web traffic, and improve functionality. You may manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the information collected for legitimate business purposes, including:

  • Scheduling and managing appointments or service requests.

  • Processing payments and sending confirmations or receipts.

  • Communicating with clients regarding appointments, updates, or promotions.

  • Improving our website functionality and client experience.

  • Complying with legal and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Disclosure of Information

Your personal information may be shared only under the following limited circumstances:

  • Service Providers: We may share necessary information with trusted third-party vendors who assist with scheduling, payments, communications, or website hosting. These providers are bound by confidentiality and data protection obligations.

  • Legal Requirements: We may disclose personal data if required by law, regulation, subpoena, or court order.

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, client information may be transferred as part of that transaction, subject to the same privacy protections.

4. Data Security

We employ commercially reasonable physical, electronic, and administrative safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage can be guaranteed to be completely secure.

5. Your Rights and Choices

You have the right to:

  • Access and Update: Request access to or correction of your personal information.

  • Opt Out of Marketing: Unsubscribe from promotional communications at any time by following the “unsubscribe” link in our emails or contacting us directly.

  • Limit SMS Communications: You may opt out of receiving SMS messages at any time by replying “STOP” or by contacting us as outlined below.

6. SMS Messaging Privacy

By enrolling in our SMS notification system, you consent to receive appointment reminders, updates, and related communications via text message.

a. Data Collected: We may collect your name, email address, mailing address, and mobile phone number through forms, bookings, or third-party systems.
b. Purpose: This information is used exclusively for communications relevant to Novirra’s services.
c. Frequency and Charges: Message frequency may vary. Standard message and data rates from your carrier may apply.
d. Opt-Out: You may opt out at any time by texting “STOP” or contacting us via email or phone. Upon opting out, you will receive a confirmation message and will be removed from our SMS list within twenty-four (24) hours.
e. Data Retention: Your data will be retained only for as long as necessary to provide the SMS service or as required by law.
f. Non-Disclosure: Novirra LLC does not sell, share, or transfer mobile phone numbers to third parties for marketing purposes.

7. Children’s Privacy

Our services are intended for adults aged eighteen (18) and older. We do not knowingly collect or store personal information from minors. If we become aware that information from a minor has been collected, it will be deleted promptly.

8. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Any revisions will be posted on this page with the updated “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of those changes.

9. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: novirra.cm@gmail.com
Phone: (614) 233-1117
Address: 72 W 3rd Avenue, Columbus, Ohio 43201